60 Day Returns Policy (Change of Heart)

Classenti Ltd. gives you a 60 day returns guarantee. If for any reason you are unhappy with your musical product, you may return it to us within 60 days. The product music be un-marked and in its original condition. We will then happily process a full refund of the price you paid for the item, less carriage costs, if applicable.

Buying Classenti musical instruments online

Classenti supply online sellers only. We do not supply retail shops.

You will probably find our instruments for sale on Company or individual websites, eBay, other auction or shopping channels and music teacher's sites.

If you buy a Classenti musical instrument form any of these dealers, you will be covered by the full Classenti 5 year warranty.

If, for any reason, you have difficulty returning a Classenti instrument, you can send an email to: infoclassenti.co.uk. We will give you a returns number in which you may return your Classenti products to us.

Faulty Goods

If goods are faulty and rejected within a reasonable time, you are entitled to a full refund or replacement.

For large items that are too bulky to send by Royal Mail such as guitars, keyboards, pianos, drums etc., Classenti Ltd. will collect the goods for you at no cost to yourself.

Smaller items must be posted back and the cost of postage will be refunded to you.

Once the returned goods have been inspected, we will process a refund immediately.

We are unable to exchange items that are not damaged, or faulty.

Classenti Ltd. recommends using an insured courier or postage service if you are returning goods yourself. Classenti Ltd. will not accept responsibility for goods until they have been received, checked and signed for.

Damaged on Delivery and Missing Goods

All goods should be checked by you on delivery. Any claims for damaged or missing items cannot be accepted unless notification is received by us in writing within 3 working days commencing the day the item is delivered.

If you notice any damage to the box when receiving your item from the couriers, please refuse the delivery or check its contents thoroughly.

In the unlikely event of goods being damaged upon arrival by our couriers, please reject the delivery and inform Classenti Ltd. at your earliest convenience. We will then try to resolve the problem as soon as possible.

Deliveries

Classenti Ltd. uses a reputable courier company to deliver all products.

If an item is in stock with us, we can usually deliver this to you the following working day.

If you are unsure about when an item will be delivered, please send an email to infoclassenti.co.uk.

Please note: Deliveries will be made between the hours of 9.00am and 5.30pm (Monday to Friday). The delivery of heavy items (such as digital pianos, acoustic pianos, drum kits, etc. is made to ground level only. However, we can arrange delivery upstairs or steps (at extra cost) upon request.

Passing of Risk

When goods are delivered, the risk passes to you once the goods have been signed for, with exception of when goods are faulty, damaged or covered under the product warranty.

Acceptance

You shall inspect the goods within a reasonable time after their receipt and shall be deemed to have accepted the goods unless within a reasonable time after their receipt you notify us in writing that the goods are rejected. (This does not however affect your statutory rights).

If no such action has been taken, Classenti Ltd. shall consider the products being as described, of satisfactory quality and fit for their purposes and may not accept any rejection at a later date.

WEEE compliance - Waste Electrical and Electronic Equipment regulations

For all European transactions, unless shown during the checkout process, our prices include contributions to a producer recycling fund to ensure that waste electrical and electronic equipment is collected and recycled in a responsible manner. We also offer a free take back service. If you have an older item that you wish to dispose of when you order a new replacement item from us (must be the same type of item), please advise us by sending an email to infoclassenti.co.uk with details of the old item and we‘ll collect it from you free of charge when we deliver the new item.

Delivery Schedule

Delivery Date: Any date or period for delivery shall be considered as indicative only, although it is our policy to try to fulfill all orders within 7 days. Any products not available at the time of your order will be sent to you as soon as possible when received from the supplier.

Classenti Ltd. cannot be held responsible for delays in the delivery caused by us, or by any other third party. If delivery is not within the agreed time we will, with your agreement, arrange another date for delivery. If we cannot agree another date for delivery, we will offer you a full refund.

Customer Service

As Classenti Ltd. strive to offer you the best deals, service and after care, we are constantly looking for ways in which to further improve our service to you. If you have any suggestions, please do not hesitate to contact us.

Thanks again for using Classenti Ltd. as your supplier of high quality musical instruments and accessories.

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